Returns Policy

Welcome to Stunning Center! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please review our Returns Policy below.

Eligibility for Returns

  1. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 5 days of receiving your order. We will provide instructions for returning the item and arranging for a replacement or refund.

  2. Incorrect Items: If you receive an item different from what you ordered, please contact us within 3 days of receiving your order. We will guide you through the return process and ensure you receive the correct item or a refund.

  3. Unsatisfactory Products: If you are not satisfied with a product, you may return it within 3 days of receiving your order. Please note that certain products, such as opened cosmetics and skincare items, may not be eligible for return due to hygiene and safety reasons.

Return Process

  1. Contact Us: To initiate a return, please contact our customer support team at [mazzam1988@hotmail.com]. Provide your order number, a description of the issue, and any relevant photos.

  2. Approval: Our customer support team will review your request and provide instructions for returning the item if it meets our eligibility criteria.

  3. Return Packaging: Please package the item securely in its original packaging, if possible. Include a copy of the order confirmation or packing slip.

  4. Shipping: You are responsible for shipping the returned item to us. We recommend using a trackable shipping method to ensure safe delivery.

  5. Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process a refund to your original payment method within 7 days. Please note that shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at [mazzam1988@hotmail.com]. Our customer support team is here to assist you.

Please note that this Returns Policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.

Last Updated: [20/08/2023]